The Internet has killed the basic economics of the media industry and
healthcare and the financial services industry may be next. That’s the
message from one of Gartner’s so-called “maverick” presentations where
analysts go out on a limb. The argument goes like this: Consumers have
their life online, are looking for integrated experiences and want to
assemble digital teams in the clouds.
Sounds great but…it’s a
bit of a stretch. Both financial services and healthcare are regulated
and it’s not like some startup can just walk in and blow up business
models. And then you toss in the fact that Gartner’s dynamic duo
assumes that people will be comfortable putting their financial and
health histories in the cloud and you can see where these
prognostications are dicey. Stahlman and McGuire acknowledge the risks
to their predictions–and security is a big one. But I don’t think they
are completely wrong about financial services and healthcare. The big
question is timing–it will take a long time to overcome hurdles. But
let’s hope financial services and health care gets upended by the Net.
Both could use a revolution. Read on